Shipping & Returns

Shipping Fees

Kaema offers free standard delivery on orders above 200 €. Please note that free shipping will be applied to your order at checkout.

Due to the current situation all orders will take delay.

Metropolitan France

CountryColissimoPrice
France2—5 business days4,95€

Europe: 28 countries

CountryColissimoPrice
Allemagne3—8 business days12,55€
Autriche3—8 business days12,55€
Belgique3—8 business days12,55€
Bulgarie3—8 business days12,55€
Chypre3—8 business days12,55€
Croatie3—8 business days12,55€
Danemark3—8 business days12,55€
Espagne3—8 business days12,55€
Estonie3—8 business days12,55€
Finlande3—8 business days12,55€
Grèce3—8 business days12,55€
Hongrie3—8 business days12,55€
Irlande3—8 business days12,55€
Italie3—8 business days12,55€
Lettonie3—8 business days12,55€
Lituanie3—8 business days12,55€
Luxembourg3—8 business days12,55€
Malte3—8 business days12,55€
Pays-bas3—8 business days12,55€
Pologne3—8 business days12,55€
Portugal3—8 business days12,55€
République Tchèque3—8 business days12,55€
Roumanie3—8 business days12,55€
Royaume-Uni3—8 business days12,55€
Slovaquie3—8 business days12,55€
Slovénie3—8 business days12,55€
Suède3—8 business days12,55€
Suisse3—8 business days12,55€

World : 12 major international economic centers

CountryColissimo InternationalPrice
USA5—10 business days24,85€
Australie5—10 business days24,85€
Singapour5—10 business days24,85€
Hong-Kong5—10 business days24,85€
Japon5—10 business days24,85€
Chine5—10 business days24,85€
Corée du sud5—10 business days24,85€
Canada5—10 business days24,85€
Thailande5—10 business days24,85€
Norvège5—10 business days24,85€
Islande5—10 business days24,85€
Vietnam5—10 business days24,85€

All orders are shipped with Colissimo and requires a signature upon delivery. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Please note that during collection launches, the time required to prepare your order is extended. It takes 5 to 10 working days after validation of your order.
In the event of delivery outside mainland France, administrative and / or customs fees may be applied by the carrier.

Orders placed before 2:00 PM (CEST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.

Returns policy

Kaema has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the customer service beforehand via e-mail at EMAIL to obtain a return label and the “Return Authorisation Form” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted if not asked to the customer service first.

The Product(s) must be returned to:

Kaema
Rue Marcadet
75018 Paris
France

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

Kaema cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail at : orders@kaema-studio.com